Support Policy Page

At BIGZBE, we’re committed to delivering an exceptional shopping experience. If you're not fully satisfied with your purchase, our support team is here to assist you with returns, refunds, and any questions you may have.

1. Interpretation & Definitions

• Company: Refers to BIGZBE ("we", "us", or "our").

• Goods: Products offered for sale through our platform.

• Orders: A purchase request placed by you via the BIGZBE website.

• You: The individual or entity accessing and using our services.

2. Order Cancellation Rights

You may cancel your order within 2 days of receiving the goods, with no obligation to provide a reason.

To cancel your order:

• Send a cancellation request by email to: support@bigzbe.com

We will process your refund within 2 days of receiving the returned items. Refunds are issued using the same payment method used for the original order.

3. Conditions for Returns

To be eligible for a return:

✅ The item must be purchased within the last 14 days
✅ The item must be unused and in original packaging

Non-returnable items include:

• ❌ Personalized or custom-made goods

• ❌ Perishable items or those with a short expiry

• ❌ Unsealed items not suitable for return due to health/hygiene reasons

• ❌ Items that have been inseparably mixed with other goods after delivery

We reserve the right to decline any return that does not meet the above criteria.

4. Need Support? Contact Us

Our customer support team is ready to help you with any concerns, questions, or return requests.

 Email: support@bigzbe.com
 Call Us: +27 82 799 7113
 Chat on WhatsApp: Click to Chat

BIGZBE – Your satisfaction is our priority.
We’re here to support you before, during, and after your purchase.